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Start the conversation with the right details.

Customers may know what they have seen without knowing what it means. Keep their description, property information, and questions together before your team discusses an inspection.

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Pest-control professional inspecting the outside of a home

One workspace for the next conversation.Unlimited leads. 3 users. $49/month launch price.

See the plan

Listen first. Let your team assess the request.

  1. 1

    Keep the customer's own description

    Capture the original inquiry from supported forms and campaigns. Avoid losing the details between the initial message and a callback.

  2. 2

    Ask useful intake questions

    Configure questions about what was observed, where, and when. Website Chat can collect missing context without claiming to identify a pest or prescribe treatment.

  3. 3

    Keep the inspection conversation moving

    Review a grounded reply, discuss a consultation, and set a reminder if the customer wants to decide later. Your team controls the response.

A little context makes the next reply easier.

Set up your services and choose the questions that matter to your business. Website Chat can collect missing details; your team can review and correct the lead information.

Questions you could ask

  • What have you noticed, and where on the property?
  • When did you first notice the issue?
  • What type of property is it, and where is it located?

These are example questions, not a preset you have to use. This preview is illustrative, not a live customer record.

Example leadSample data

Casey Adams

Property inspection inquiry

New

We have noticed scratching sounds in the loft at night for the last few days. Can you tell us how to arrange an inspection?

Observation
Sounds in the loft
Timing
Several nights
Still to ask
Property type and address
Suggested next step

Gather property details and discuss an inspection.

Reply draft for your review

Thanks, Casey. Could you share the property type and address? Our team can explain the inspection process and discuss the next step.

You edit and send. Nothing is sent from this example.
Explore supported connectionsSee the full lead workflow

Before you get started.

What fits your workflow, and what stays with your team.
Can the chatbot identify the pest for a customer?

It should not guess a diagnosis. Configure it to collect observations and explain your approved inspection process, with assessment left to your business.

Can I include my preparation instructions?

You can add approved FAQs and service information for the AI to reference. Keep treatment-specific instructions accurate and appropriate for your own services.

Can I remind myself to call a customer later?

Yes. Set a reminder for a future conversation. Routine follow-ups stay inside Motion lyd for your approval rather than being sent automatically.