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Know who needs a call before the next job.

A dripping tap and a bathroom installation need different conversations. Motion lyd organizes the request, flags information worth reviewing, and helps you decide who to contact next.

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Plumber inspecting pipes beneath a kitchen sink

One workspace for the next conversation.Unlimited leads. 3 users. $49/month launch price.

See the plan

Less searching for details between jobs.

  1. 1

    Keep the original request visible

    Bring inquiries from connected lead sources into a shared workspace. Your team can see the problem as the customer described it.

  2. 2

    Review urgency with context

    AI analysis can suggest urgency and attention indicators based on the information provided. Your team reviews those signals; they are not an emergency-response guarantee.

  3. 3

    Make responsibility clear

    Assign the lead to an active teammate. Send an approved reply through an available channel, or record that you called and choose the next reminder.

A little context makes the next reply easier.

Set up your services and choose the questions that matter to your business. Website Chat can collect missing details; your team can review and correct the lead information.

Questions you could ask

  • What plumbing issue or project do you need help with?
  • Where is the property?
  • When did the issue start, and when can you be contacted?

These are example questions, not a preset you have to use. This preview is illustrative, not a live customer record.

Example leadSample data

Chris Wilson

Leak investigation

New

The pipe under our kitchen sink started dripping this morning. We have a bowl underneath it. Can someone call me?

Issue
Dripping pipe under sink
Started
This morning
Still to ask
Property location
Suggested next step

Review promptly and contact the customer to assess the request.

Reply draft for your review

Thanks, Chris. What is the property address and a phone number we can reach you on? Our team can discuss the issue and the next step with you.

You edit and send. Nothing is sent from this example.
Explore supported connectionsSee the full lead workflow

Before you get started.

What fits your workflow, and what stays with your team.
Does an urgent flag guarantee someone will respond?

No. An AI indicator helps your team prioritize; it is not dispatch or emergency monitoring. Your business remains responsible for reviewing and responding to requests.

Can I record a reply made by phone?

Yes. Use the manual contact and follow-up controls to keep the lead's state accurate when the conversation happened outside a tracked channel.

Will the chatbot diagnose a leak?

It should collect the request and use approved service information, not invent a diagnosis, safety advice, repair price, or arrival time.