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Keep heating and cooling inquiries under control.

When service requests and replacement inquiries arrive together, context matters. Motion lyd helps your team see what the customer needs and what to ask before the next call.

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HVAC technician inspecting an outdoor air-conditioning unit

One workspace for the next conversation.Unlimited leads. 3 users. $49/month launch price.

See the plan

From an unclear request to an informed callback.

  1. 1

    Bring the sources together

    Collect valid inquiries from connected lead forms and your website. Keep source details alongside the customer's description.

  2. 2

    Understand the system and request

    Set questions for heating or cooling, property location, system information, and symptoms. Treat AI analysis as a starting point for your team's review.

  3. 3

    Follow up on the right conversation

    A replacement decision can take longer than a repair inquiry. Use reminders and requested future contact dates to keep the next action appropriate.

A little context makes the next reply easier.

Set up your services and choose the questions that matter to your business. Website Chat can collect missing details; your team can review and correct the lead information.

Questions you could ask

  • Do you need a repair, maintenance, or a replacement discussion?
  • What heating or cooling system do you have?
  • Where is the property, and what issue are you experiencing?

These are example questions, not a preset you have to use. This preview is illustrative, not a live customer record.

Example leadSample data

Morgan Patel

Air-conditioning assessment

New

Our air conditioner still runs but is not cooling the house properly. The unit is about ten years old. Could we talk about our options?

Concern
Not cooling effectively
Age shared
About ten years
Still to ask
System details and location
Suggested next step

Contact the customer to clarify the system and arrange the next step.

Reply draft for your review

Thanks, Morgan. Could you share the property location and the system make or model if you have it? Our team can discuss the issue and your options.

You edit and send. Nothing is sent from this example.
Explore supported connectionsSee the full lead workflow

Before you get started.

What fits your workflow, and what stays with your team.
Can I use different questions for repairs and replacements?

Yes. Each offered service can have its own questions, helping your team collect the right information for a maintenance request or replacement conversation.

Will it diagnose a system or promise energy savings?

No. AI must not invent technical findings, performance claims, savings, or prices. Your business assesses the system and handles technical advice and commitments. Optional automatic replies are limited to routine questions grounded in approved business information.

Does this manage technician dispatch?

No. Motion lyd organizes leads, conversations, reminders, and meetings. It does not replace a field-service dispatch or work-order system.